Service

We deeply understand that every link from product concept conception to final mass production cannot be sloppy. To this end, we have built a full-process professional pre-sales service system from ODM/OEM custom design to product reliability verification, ensuring that each of your projects is accurate, reliable and efficient.   I.ODM & OEM Custom Design Services: Turn Your Vision into Reality 1.ODM Service: Rapid Customization Based on Mature Platforms Massive Mature Products: Relying on our years of technical accumulation in the field of sensor trash cans and smart home, we have a wealth of certified mature products. Rapid Function Customization: On the premise of not changing the core structure, we can quickly adjust the appearance color, size, logo and functional modules to match your brand style and target market. Efficient Market Launch Cycle: Shorten the R&D cycle, reduce development costs, and help you quickly seize market opportunities. 2.OEM Service: In-Depth Manufacturing Based on Your Design If you already have independent product design and intellectual property rights, our OEM service will provide you with excellent manufacturing support. Seamless Drawing Connection: Our professional team receives your CAD drawings and appearance design drafts, conducts Design for Manufacturability (DFM) analysis, and provides optimization suggestions. Full-Process Development: From electronic circuit development, structural design, prototype production to sample confirmation, we lead the whole process to ensure that the design concept is perfectly implemented. Brand Autonomy: Fully retain your brand and design intellectual property rights, and we focus on providing high-quality production and manufacturing services.   II.Strict Product Reliability Testing: Quality is the Cornerstone of Our Commitment Core Test Item: Drop Test This is crucial to simulate the most common accidents in product logistics, transportation, handling and daily use. Test Standards: Implemented in accordance with international mainstream standards such as ISTA (International Safe Transit Association) and GB/T (China National Standard). Test Methods: Face Drop: Package the product and drop it from a specified height onto a rigid plane to test the impact resistance of the package and internal products. Edge Drop: Select the most fragile edge of the package for drop test. Corner Drop: Select the most fragile corner of the package for drop test. Test Requirements: After the drop test, the product has no structural damage.No functional abnormalities (power-on test to ensure sensitive induction, normal operation of motor/circuit, no loose noise). Ensure effective protection of the product and meet the requirements of transportation safety. Other Key Reliability Tests In addition to the drop test, we will also conduct the following comprehensive tests according to product characteristics and target market requirements to fully ensure quality: Environmental Test: Constant temperature and humidity test to verify the stability and durability of the product in different climate environments. Life Test: Conduct tens of thousands of cycles of fatigue tests on core functions such as inductive lid opening, closing and buttons to ensure long-term stable operation. Salt Spray Test (Using Salt Spray Test Chamber): Specifically for metal components (such as stainless steel and ABS plastic) to verify corrosion resistance and durability, which is crucial for products used in humid or coastal areas. Sealing and Waterproof Test: For products used in humid environments such as bathrooms and kitchens, conduct IPX level waterproof test.   III.Our Pre-Sales Service Commitment: Professional, Transparent and Win-Win One-on-One Dedicated Consultant: Equipped with experienced project managers to connect the whole process, communicate needs efficiently and solve problems. Transparent Progress Report: In each stage such as design proofing and test evaluation, timely feedback the progress to you to ensure that everything is under control. Authoritative Test Report: Provide legally effective third-party test reports or internal authoritative test data to make your customers more trustworthy. One-Stop Solution: From design, testing to subsequent certification and supply chain management, we provide a full-chain service to reduce your management costs and risks. Choosing us means you choose not only a manufacturer, but also a trustworthy strategic partner. Let us work together to create your successful products with professional pre-sales service and strict quality standards.  

Deeply rooted in the smart home industry, we firmly believe that high-quality products require comprehensive after-sales support. From order delivery to product use, from problem consultation to technical assistance, we take customers as the center, build an efficient, thoughtful and professional after-sales service system, fulfill every commitment with actions, provide full-process support for your cooperation, and solve your worries. I.Exclusive Support for MOQ 40HQ Full Container For partners whose orders reach the MOQ 40HQ full container, we specially provide exclusive after-sales benefits to help you operate your products more easily and efficiently:We will provide a certain number of free smart lids spare parts (the specific quantity is determined according to the order scale) to cover the loss and replacement needs of returns and exchanges. The spare smart lids are fully compatible with the original products, requiring no additional debugging and can be directly replaced for use. This effectively reduces your inventory costs and after-sales losses, ensuring that the products are continuously and stably launched into the market.   II.Timely Technical Guidance: Quickly Solve Usage Problems Whether you encounter any problems during product installation, commissioning, use or maintenance, we will provide comprehensive and timely technical guidance services: Rapid Response Mechanism: We respond to your after-sales inquiries within 24 hours on working days. For simple problems, we provide one-on-one accurate answers through phone calls, emails, instant messaging and other methods to guide you to solve problems quickly; Professional Technical Support: Equipped with an experienced technical team, we provide personalized solutions such as remote guidance and video teaching for complex technical problems, ensuring that problems are solved efficiently without affecting your normal operation; Regular Technical Empowerment: Regularly push product maintenance skills, common problem solutions and other materials to help you avoid potential use risks in advance and improve product use efficiency and service life.   III.Full-Process After-Sales Support: Covering Every Link of Cooperation Our after-sales service is not only about solving problems, but also runs through every link after order delivery, comprehensively protecting your rights and interests: Product Quality Guarantee: If the product has quality problems caused by non-human damage, we will provide quality assurance services as needed to ensure that your rights and interests are not lost; Spare Parts Supply Support: In addition to the exclusive spare smart lids for full container orders, we provide sufficient supply of product spare parts to ensure that you can purchase quickly when needed, reducing downtime losses; After-Sales Follow-Up Service: After order delivery, we will conduct regular after-sales follow-up visits to understand product usage, collect your feedback and suggestions, and continuously optimize products and services to improve your cooperation experience; Personalized After-Sales Plan: According to the needs of different customers, we can customize exclusive after-sales service plans to adapt to your operation mode and provide more targeted support.   IV.After-Sales Commitment: Serve Wholeheartedly, Win-Win Future We always put customer satisfaction first, adhere to the following after-sales commitments, and work with you to achieve win-win results: Integrity-Based: We will not shirk or perfunctory, treat every after-sales problem with sincerity, and fully protect the legitimate rights and interests of customers; Efficient and Fast: Optimize the after-sales process, improve response speed and problem-solving efficiency, and minimize customer losses; Professional and Responsible: The technical team is on call 24/7, solving every technical problem with professional ability and rigorous attitude; Long-Term Companion: No matter how long we cooperate, we will always provide continuous and stable after-sales service and become your reliable partner. Choosing us means choosing not only high-quality products, but also a reassuring after-sales guarantee. If you have any after-sales needs, questions or suggestions, please feel free to contact our after-sales team. We will serve you wholeheartedly, grow together with you and create value together.